Question 1

Do you accept my insurance?

Accepted Answer

We accept select insurance plans, and coverage can vary depending on your provider and benefits. We encourage patients to confirm details with their insurance company before their appointment.

Question 2

What if I am out of network?

Accepted Answer

You may still be able to receive care using out-of-network benefits or self-pay options. 
Contacting your insurance provider can help clarify your deductible  and coverage details.

Question 3

Do you offer self-pay options?

Accepted Answer

Self-pay are available depending on the type of service you are seeking. 
Our team can help answer general questions before you begin!

Question 4

Is NeuroStar TMS covered by insurance?

Accepted Answer

Coverage for NeuroStar TMS can vary by plan and your treatment history. 
We encourage patients to contact their insurance provider and reach out with questions before beginning care.

Question 5

What if you are not in network with my insurance plan?

Accepted Answer

You may still have options. Some patients use out-of-network benefits, and others choose self-pay. If we are not in network with your plan, our team can help you understand what that means and talk through the next steps with you.

Question 6

I’m not sure what my insurance covers. Can I still reach out?

Accepted Answer

Yes. You do not need to have everything figured out before contacting us. 
Our team can help review your insurance information, explain what may be covered, and talk through your options before care begins.

Question 7

Will I know the cost before my first appointment?

Accepted Answer

We do our best to verify your benefits ahead of time so you have a clearer understanding of copays, deductibles, coinsurance, or other out-of-pocket costs. While final coverage decisions are made by your insurance company, we want you to have as much clarity as possible before you begin.

Question 8

Can I ask questions before I schedule an appointment?

Accepted Answer

Absolutely. We understand that starting care can feel overwhelming, and questions are always welcome. If you are unsure about insurance, payment, or where to begin, our team is here to help you feel more informed before scheduling.

Question 9

Do you verify benefits before care begins?

Accepted Answer

Yes. We do our best to verify insurance benefits before your appointment so you have a better understanding of your coverage and possible costs. 
This process helps reduce surprises and gives you more information as you make decisions about care.

Question 10

Is insurance verification a guarantee of payment?

Accepted Answer

No. Insurance verification is an estimate based on the information available at the time. Final payment and coverage decisions are made by your insurance company, but we will always do our best to help you understand what to expect.

Question 11

What if I need a referral or prior authorization?

Accepted Answer

Some insurance plans require a referral or prior authorization for certain services. If that applies to your care, we can help you understand what may be needed and guide you through the process as clearly as possible.

Question 12

Can I use insurance for all of your services?

Accepted Answer

Coverage depends on your plan and the type of service you are seeking. Some services may be covered differently than others. Our team can help explain what may apply to therapy, medication management, TMS, or other support services.

Question 13

What if I cannot afford care right now?

Accepted Answer

We understand that cost can be an important part of deciding whether to begin care. If you have concerns about affordability, please reach out. We can talk with you about available options and help you better understand the path forward.

Question 14

I feel overwhelmed by the insurance process. Is that normal?

Accepted Answer

That's okay!
Insurance can be confusing, especially when you are already carrying a lot. You are not expected to know all the answers. Our role is to help make this part of the process feel clearer, more manageable, and more supportive.

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